Goal 1: Provide excellent customer service
The division incorporates innovative solutions and customer-oriented business practices to provide excellent service to students, employees and the campus community-at-large. By delivering a high level of service to our campus community, we enable our constituents to focus on the educational mission of the University. (aligned with University Strategic Plan Goal #2)
- Improve customer service and satisfaction.
- Benchmark current levels of customer service in each department. Each department develops specific strategies to achieve or maintain a high level of service.
- Develop a division-wide training program to train and educate division managers and staff on how to provide the best service to University stakeholders.
- Establish a customer service function within the division to assess and provide feedback to the departments.
- Develop and implement tactics and collateral marketing material to promote a culture of customer service within the division.