Administrative Systems Requests

Below is a list of requests that employees can submit. Any request that is submitted will be reviewed and can be escalated due to its complexity.


Project Request

Users can submit a project request when they need assistance to streamline business processes or manage new software implementations. They can also submit a project request when they need automation, reports, dashboards, or instructional materials developed. Submitting a project request will require approval from the selected department.

Examples of projects include:

  • Installing Security Cameras
  • Online Training Development (For new trainings only)
  • Server Upgrades
  • Developing New Business Solutions (Smartsheet, ETR, Contract Request, etc.)
  • Concur Implementation

See the project process outlined below prior to submitting a request.

Submit a Project Request Here

Simple Request

Users can submit a simple request when they need a minor update or upgrade added to their existing application, course, form, or webpage template/layout. A simple request can also be submitted for new items that require minimal work and do not need project management resources. Submitting a simple request will require approval from the selected department.

Examples of simple requests include:

  • Adding electronic signatures to Adobe Forms
  • Minor updates to pre-existing to online training or web application
  • Updating pre-existing webpages, guides, or simple forms
  • Updating workflow in Smartsheet

Submit a Simple Request Here



ServiceNow is used to track emails that employees send to Support. Users can submit an email if they need technical assistance troubleshooting a business solution, software, or hardware. Users can also submit an email if there is an outage, minor updates to a webpage, require assistance with software installations, or if they need documents retrieved by DMC.

Examples of emails include:

  • Technical assistance with RIMS
  • Assistance with running software updates
  • Document retrieval
  • Troubleshooting a technical issue (e.g. access or other needs not covered by the Simple Request or Project Request forms)

Contact Support Here

Project Process Outline

  • Project Request

    Request a new Project through the Project Request FormOpens in new window . If you require any assistance, contact us at (657) 278-3737 or For more information on project priorities, check out our Priority DefinitionsPDF File Opens in new window .

  • Department Approval

    Request will be sent to a designated department approver for review and approval to proceed.

  • Review Request

    Based on priority and scheduling, a project manager will be assigned to create the scope of work.

  • Scope of Work

    The Project Manager will create a Scope of Work detailing the desired outcomes of the project. Additional follow-up may be required.

  • Project Approval

    Project will be reviewed with customer for feasibility. Based on priority and workload for Administrative Systems (AFIT) and customer, the project will be scheduled.